Refund policy

Returns, Refunds & Exchange Policy

At PeakSoul, we truly hope you love your order as much as we loved creating it for you.

Your happiness means everything to us. If for any reason your purchase isn’t quite right, we’re here to help.

We gladly accept returns, refunds, and exchanges within 7 days of delivery, provided the item meets the eligibility requirements below.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at info@peaksoul.shop, and we’ll make it right as quickly as possible.

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Return & Exchange Eligibility

To be eligible for a return, refund, or exchange, your item must:

* Be returned within 7 days of delivery.
* Be unworn, unused, and unwashed.
* Be in its original packaging.
* Have all original tags attached.
* Have the hygiene liner intact and not removed.
* Be free from perfume, makeup, deodorant, sunscreen, lotions, or any stains.
* Show no signs of wear, washing, damage, or alteration.

Once your item has been received and inspected, we’ll notify you of the approval of your return or exchange.

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Refunds

Once your returned item has been approved, your refund will be processed using the original payment method.

Please note:

* Shipping charges are non-refundable.
* Refund processing times may vary depending on your payment provider.
* Items that do not meet our return conditions cannot be refunded.

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Exchanges

If you’d prefer a different size, colour, or style, we’re happy to help with an exchange.

All exchanges are subject to product availability.

If your requested item is unavailable, you may choose another available item or receive a full refund.

Customers are responsible for exchange shipping costs unless the item received was damaged, defective, or incorrect.

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How to Request a Return or Exchange

Simply email us at info@peaksoul.shop within 7 days of receiving your order and include:

* Your order number.
* The item you’d like to return or exchange.
* The reason for your request.

Our team will guide you through the process and make it as smooth and easy as possible.

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Need Help?

If you have any questions before placing your order, feel free to contact us via WhatsApp or email.

We’re always happy to help you choose the perfect fit.

Thank you for choosing PeakSoul. We truly appreciate your trust and can’t wait to be part of your next beach day. 💛